Refund policy

We guarantee the quality and freshness of our flowers and plants. If something is not right, we look into it with you.

1. Quality commitment

At Cloris we hand-pick every flower and plant and only deliver products that meet our standards of freshness and presentation.

2. How to file a claim

If on receipt of the order you spot a problem (quality, transport damage or wrong product), contact us by email or WhatsApp from our contact page.

3. Time window

Let us know as soon as possible, ideally within 48 hours of receiving the order: as these are fresh flowers, the sooner we know, the better we can check the problem and fix it. This notice does not limit your rights under the legal guarantee.

4. Reviewing the claim

We review every case individually. As appropriate and by mutual agreement we can replace the product, apply a discount, or refund the amount in full or in part.

5. Withdrawal and complaint forms

Fresh flowers and bouquets cannot be returned under the right of withdrawal because they are perishable; items that do not deteriorate, such as vases, can, for 14 days. We explain this in the terms of purchase, together with how to make a complaint: official complaint forms are available at the shop and, if you cannot come in, we will email them to you.