Legal notice

1. Acceptance of the terms

Welcome to Cloris Florist. By accessing and using this website you agree to comply with the following terms and conditions of use. If you do not agree, please do not use our website or services.

These terms form a binding legal agreement between you and Cloris Florist. We may change these terms at any time. Your continued use of the site after changes constitutes acceptance of the updated terms.

2. Definitions

For the purposes of these terms, the following definitions apply:

• “User” or “Customer”: any person who accesses or uses the website and/or services.
• “Website”: the online platform operated by Cloris Florist where products and services are offered.
• “Services”: sale of floral arrangements, plants, gifts and any related products offered on our website.
• “Order”: a purchase request placed by the user through the website.
• “Product”: any flower, arrangement, plant or item offered for sale on our website.

3. Products and services

We strive to offer high-quality products. However, because flowers and plants are natural, slight variations in colour, size and availability may occur.

3.1 Product availability

All products are subject to availability. We may limit quantities. If an item is unavailable after you place an order, we will contact you to offer an alternative or a full refund.

3.2 Product descriptions

We aim for accurate descriptions and images. Images are illustrative and the delivered product may differ slightly due to season, supply and freshness.

3.3 Substitutions

If a specific flower is unavailable, we may substitute it with another of equal or greater value and quality while preserving the overall style of the arrangement.

4. Orders and payment

4.1 Placing orders

To place an order you must provide accurate, complete information, including name, delivery address, phone number and payment details where applicable. You warrant that all information is truthful.

4.2 Prices

Prices are shown in euros and include applicable taxes. We may change prices at any time without notice. The price that applies is the one in force when you place your order.

4.3 Payment methods

Depending on the options enabled at any time, we may accept, among others:

• Credit and debit cards (Visa, MasterCard, American Express) when a payment gateway is active.
• PayPal, if enabled.
• Bank transfer.
• Cash on delivery where available.

Important: Electronic payments are processed securely through encrypted payment platforms when used. We do not store your full financial details on our servers.

4.4 Order confirmation

After placing an order you will receive a confirmation email with the details when the system or our team sends it. That confirmation constitutes acceptance of the order and formation of the contract unless stated otherwise.

5. Delivery and shipping

5.1 Delivery areas

We deliver within our coverage area. Times and fees may vary by location.

5.2 Delivery hours

• Standard delivery: Monday to Friday, 09:00–20:00.
• Saturday: please check availability.
• Sunday and public holidays: please check availability.

5.3 Delivery times

• Same-day delivery: orders placed before 14:00 on the delivery day, subject to availability.
• Scheduled delivery: you may choose a preferred date when ordering.
• Urgent delivery: may be available for an extra charge (subject to availability).

5.4 Shipping costs

Shipping costs are calculated from the delivery address and shown before checkout when the system allows. We may offer free shipping above a certain threshold; the current threshold will be shown during checkout or communicated by our team.

5.5 Liability for delivery

Delivery is deemed completed when products are left at the address given or received by the recipient. We are not liable for:

• Failed delivery due to the recipient being absent.
• Incorrect addresses provided by the customer.
• Damage occurring after delivery.
• Adverse weather affecting flower freshness.

6. Returns and refunds

Because our products are perishable, specific return rules apply:

6.1 Damaged or incorrect products

If you receive damaged or incorrect products, notify us within 24 hours of delivery with photographs. We may:

• Replace the arrangement with one of equal or greater value.
• Offer a full refund.
• Issue store credit for future purchases.

6.2 Recipient unavailable

If the recipient is unavailable, the courier may leave a notice and items may be returned to our shop. We do not offer refunds in these cases, but rescheduling may be possible for an additional fee.

6.3 Cancellations

• 24 hours or more in advance: full refund.
• Less than 24 hours: 50% charge on the order value.
• On the delivery day: no refund.

Tip: For changes or cancellations, calling us is usually the fastest option.

7. Intellectual property

All content on this website—including text, images, photos, graphics, logos, designs, software and source code—is owned by Cloris Florist or its licensors and is protected by intellectual property laws.

7.1 Permitted use

You may view and print content for personal, non-commercial use only, provided you retain copyright and trademark notices.

7.2 Prohibited use

The following is strictly prohibited:

• Reproducing, modifying, distributing or transmitting content without express permission.
• Using content for commercial purposes without permission.
• Removing or altering copyright notices.
• Creating derivative works from our content.

8. Privacy and data protection

Your privacy matters. Processing of your personal data is governed by our Privacy policy; please read it carefully.

8.1 Data we collect

• Name and contact details.
• Delivery address.
• Payment information (processed securely by third parties where applicable).
• Order history.
• Communication preferences.

8.2 How we use your data

We use your data to:

• Process and deliver your orders.
• Improve our services.
• Send updates about your order.
• Send offers and promotions (with your consent where required).

8.3 Data security

We apply technical and organisational measures to protect personal data against unauthorised access, alteration or destruction.

9. Use of the website

9.1 User obligations

By using our website you agree that you will not:

• Use the site for unlawful or unauthorised purposes.
• Attempt to access restricted areas of the site.
• Interfere with the operation of the site or its servers.
• Introduce viruses, malware or harmful code.
• Collect information about other users without their consent.

9.2 User-generated content

If you post reviews or other content, you warrant that:

• You own the content or have permission to post it.
• The content does not infringe third-party rights.
• The content is not offensive, defamatory or unlawful.

We may remove content we consider inappropriate.

10. Limitation of liability

To the fullest extent permitted by law, Cloris Florist shall not be liable for:

• Indirect, incidental, consequential or punitive damages.
• Loss of profits, revenue, data or use.
• Service interruptions or technical errors.
• Quality or freshness of flowers after delivery.
• Delivery delays due to factors outside our control.

Important: Our total liability shall not exceed the amount paid for the product or service that gave rise to the claim.

11. Force majeure

We shall not be liable for delay or failure to perform where caused by events beyond our reasonable control, including:

• Extreme weather.
• Natural disasters.
• Strikes or civil unrest.
• War or terrorism.
• Transport or communications failures.
• Shortage of flowers or materials due to natural factors.

12. Indemnity

You agree to indemnify and hold harmless Cloris Florist, its directors, employees and affiliates from any claim, loss, damage, liability, cost or expense (including legal fees) arising from or related to:

• Your use of the website.
• Your breach of these terms.
• Your infringement of third-party rights.
• Any content you post on the site.

13. Changes to the terms

We may modify these terms at any time. Changes take effect when published on the website. You should review them periodically.

Continued use after publication constitutes acceptance. We recommend keeping a copy for your records.

14. Governing law and jurisdiction

These terms are governed by the laws of Spain. Any dispute shall be subject to the jurisdiction of the courts of Madrid, without prejudice to mandatory consumer rules where applicable.

15. Contact

If you have questions about these terms or need to contact us about our services, you can reach us as follows:

Trading name

Floristería Cloris

Phone

+34 653 160 335

Email

contact@cloris.es

Website

https://cloris.es/

We aim to respond within approximately 24 business hours.